{"id":2668,"date":"2024-04-30T12:58:00","date_gmt":"2024-04-30T05:58:00","guid":{"rendered":"https:\/\/qao.kmutt.ac.th\/?p=2668"},"modified":"2024-09-27T13:12:05","modified_gmt":"2024-09-27T06:12:05","slug":"training-on-customer-complaint-handling","status":"publish","type":"post","link":"https:\/\/qao.kmutt.ac.th\/en\/training-on-customer-complaint-handling\/","title":{"rendered":"Training on Customer Complaint Handling."},"content":{"rendered":"\n<p>On Tuesday, April 30, 2024, from 9:00 AM to 12:00 PM, Associate Professor Kitisak Ploypanichcharoen, Advisor to the President on Quality Assurance, conducted a training session on Customer Complaint Handling for the management of various offices, team leaders, and staff from within the university. The participants included representatives from the Office of Building and Ground Management, the Student Affairs Office, the Computer Center, KMUTT Residencehall, HeliconiaHouse KMUTT, and the Office of Quality Assurance, held in Meeting Room UX 702 of the Utility Exchange Building.<\/p>\n\n\n\n<p>In the initial part of the training, there was a presentation on the current complaint management process from representatives of the Office of Building and Ground Management, the Student Affairs Office, and the Computer Center. This aimed to facilitate knowledge exchange and gather insights for process improvement from the speakers. Following this, a lecture was conducted with the objective of providing knowledge related to complaint management, including definitions, processes, principles, and practices. Additionally, the connection between complaint management processes was explained using the principles of Daily Management.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" data-id=\"2483\" src=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5206-1200x900.jpeg\" alt=\"\" class=\"wp-image-2483\" srcset=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5206-1200x900.jpeg 1200w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5206-400x300.jpeg 400w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5206-768x576.jpeg 768w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5206-1536x1152.jpeg 1536w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5206-2048x1536.jpeg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" data-id=\"2481\" src=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5197-1200x900.jpeg\" alt=\"\" class=\"wp-image-2481\" srcset=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5197-1200x900.jpeg 1200w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5197-400x300.jpeg 400w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5197-768x576.jpeg 768w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5197-1536x1152.jpeg 1536w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5197-2048x1536.jpeg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" data-id=\"2479\" src=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5193-1200x900.jpeg\" alt=\"\" class=\"wp-image-2479\" srcset=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5193-1200x900.jpeg 1200w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5193-400x300.jpeg 400w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5193-768x576.jpeg 768w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5193-1536x1152.jpeg 1536w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5193-2048x1536.jpeg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/figure>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>News Poster<\/summary>\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"1200\" src=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/09\/670509-1-EN-848x1200.jpg\" alt=\"\" class=\"wp-image-2669\" srcset=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/09\/670509-1-EN-848x1200.jpg 848w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/09\/670509-1-EN-283x400.jpg 283w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/09\/670509-1-EN-768x1086.jpg 768w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/09\/670509-1-EN-1086x1536.jpg 1086w, https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/09\/670509-1-EN.jpg 1414w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/figure>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>On Tuesday, April 30, 2024, from 9:00 AM to 12:00 PM, Associate Professor Kitisak Ploypanichcharoen, Advisor to the President on Quality Assurance, conducted a training session on Customer Complaint Handling for the management of various offices, team leaders, and staff from within the university. The participants included representatives from the Office of Building and Ground Management, the Student Affairs Office, the Computer Center, KMUTT Residencehall, HeliconiaHouse KMUTT, and the Office of Quality Assurance, held in Meeting Room UX 702 of the Utility Exchange Building. In the initial part of the training, there was a presentation on the current complaint management process from representatives of the Office of Building and Ground Management, the Student Affairs Office, and the Computer Center. This aimed to facilitate knowledge exchange and gather insights for process improvement from the speakers. Following this, a lecture was conducted with the objective of providing knowledge related to complaint management, including definitions, processes, principles, and practices. Additionally, the connection between complaint management processes was explained using the principles of Daily Management.<\/p>\n","protected":false},"author":10,"featured_media":2489,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pgc_sgb_lightbox_settings":"","footnotes":""},"categories":[19,4,15],"tags":[],"class_list":["post-2668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eds-event-en","category-uncategorized","category-news-activities-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Training on Customer Complaint Handling. - QAO KMUTT-\u0e2a\u0e33\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1b\u0e23\u0e30\u0e01\u0e31\u0e19\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e \u0e21\u0e08\u0e18.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qao.kmutt.ac.th\/en\/training-on-customer-complaint-handling\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Training on Customer Complaint Handling. - QAO KMUTT-\u0e2a\u0e33\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1b\u0e23\u0e30\u0e01\u0e31\u0e19\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e \u0e21\u0e08\u0e18.\" \/>\n<meta property=\"og:description\" content=\"On Tuesday, April 30, 2024, from 9:00 AM to 12:00 PM, Associate Professor Kitisak Ploypanichcharoen, Advisor to the President on Quality Assurance, conducted a training session on Customer Complaint Handling for the management of various offices, team leaders, and staff from within the university. The participants included representatives from the Office of Building and Ground Management, the Student Affairs Office, the Computer Center, KMUTT Residencehall, HeliconiaHouse KMUTT, and the Office of Quality Assurance, held in Meeting Room UX 702 of the Utility Exchange Building. In the initial part of the training, there was a presentation on the current complaint management process from representatives of the Office of Building and Ground Management, the Student Affairs Office, and the Computer Center. This aimed to facilitate knowledge exchange and gather insights for process improvement from the speakers. Following this, a lecture was conducted with the objective of providing knowledge related to complaint management, including definitions, processes, principles, and practices. Additionally, the connection between complaint management processes was explained using the principles of Daily Management.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qao.kmutt.ac.th\/en\/training-on-customer-complaint-handling\/\" \/>\n<meta property=\"og:site_name\" content=\"QAO KMUTT-\u0e2a\u0e33\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1b\u0e23\u0e30\u0e01\u0e31\u0e19\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e \u0e21\u0e08\u0e18.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/QAKMUTT\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-30T05:58:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-27T06:12:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qao.kmutt.ac.th\/wp-content\/uploads\/2024\/05\/IMG_5186-scaled.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1920\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/en\\\/training-on-customer-complaint-handling\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/en\\\/training-on-customer-complaint-handling\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/#\\\/schema\\\/person\\\/000723f5ca59500b92645f7bfaa9b217\"},\"headline\":\"Training on Customer Complaint Handling.\",\"datePublished\":\"2024-04-30T05:58:00+00:00\",\"dateModified\":\"2024-09-27T06:12:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/en\\\/training-on-customer-complaint-handling\\\/\"},\"wordCount\":173,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/en\\\/training-on-customer-complaint-handling\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/IMG_5186-scaled.jpeg\",\"articleSection\":{\"0\":\"Event\",\"2\":\"News &amp; Activities\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/qao.kmutt.ac.th\\\/en\\\/training-on-customer-complaint-handling\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/en\\\/training-on-customer-complaint-handling\\\/\",\"url\":\"https:\\\/\\\/qao.kmutt.ac.th\\\/en\\\/training-on-customer-complaint-handling\\\/\",\"name\":\"Training on Customer Complaint Handling. - 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