Training on Customer Complaint Handling.

On Tuesday, April 30, 2024, from 9:00 AM to 12:00 PM, Associate Professor Kitisak Ploypanichcharoen, Advisor to the President on Quality Assurance, conducted a training session on Customer Complaint Handling for the management of various offices, team leaders, and staff from within the university. The participants included representatives from the Office of Building and Ground Management, the Student Affairs Office, the Computer Center, KMUTT Residencehall, HeliconiaHouse KMUTT, and the Office of Quality Assurance, held in Meeting Room UX 702 of the Utility Exchange Building.

In the initial part of the training, there was a presentation on the current complaint management process from representatives of the Office of Building and Ground Management, the Student Affairs Office, and the Computer Center. This aimed to facilitate knowledge exchange and gather insights for process improvement from the speakers. Following this, a lecture was conducted with the objective of providing knowledge related to complaint management, including definitions, processes, principles, and practices. Additionally, the connection between complaint management processes was explained using the principles of Daily Management.

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